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Your website is fully set up and ready to go, but ongoing support keeps everything running smoothly. From updates to fixes and small improvements, it means you’ve always got someone on hand who knows your site and can step in when needed. Totally optional, but a lot of clients choose it for the peace of mind.
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Here you will find answers to the most common questions about support. If there’s anything else you would like to know, just get in touch.
Yes. Support runs on a rolling monthly basis, and you can move between packages as your needs change.
This gives you flexibility as your business grows or if your website needs change over time.
Turnaround times depend on the type of request, how clear the content is, and your support level.
If content and decisions are ready, updates are often handled quickly. Where feedback involves multiple stakeholders or content is still being finalised, updates may take longer to allow time for review and sign-off. Priority support includes faster scheduling.
Support covers small, ongoing updates and general website care, such as content changes, minor layout tweaks, and bug fixes.
Larger changes, new sections, or additional features sit outside ongoing support and are always quoted separately before any work begins.
No, support isn’t required.
Once your site is live, you can manage it yourself or dip in and out of support as needed. Most clients do choose a support package though, as it takes the pressure off and keeps everything running smoothly without things piling up over time.
It’s a simple way to protect your investment and keep your site working for you
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