FAQs
Here you’ll find answers to the most common questions about support. If there’s anything else you’d like to know, just get in touch.
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On-going support
Once your website is live, it still needs looking after. Small updates, fixes, and decisions don’t stop, and having someone who understands your site makes all the difference.My ongoing support packages are designed to give you peace of mind, keep your site running smoothly, and make sure it continues to support your business as it grows.
A website isn’t a one-off task. Even well-built sites need occasional updates, checks, and fixes over time. Without ongoing support, small issues can become frustrating distractions or get pushed aside altogether.
Ongoing support means:
The Essential support package (£75 per month) is the standard level of support for Design by END clients and covers the day-to-day care of your website.
If you need more regular updates or ongoing improvements, you can upgrade to Growth or Priority support.
Ongoing support is designed for small, incremental updates and ongoing care, such as:
It does not include: full redesigns, large new sections or features, major branding changes, copywriting or SEO campaigns. Anything outside support is always flagged and quoted separately before work begins.
You send your update or request by email.
I confirm whether it’s covered by support and let you know next steps or timing.
Changes are made and shared with you once complete.
The process is clear, collaborative, and designed to avoid unnecessary stress.
Here you’ll find answers to the most common questions about support. If there’s anything else you’d like to know, just get in touch.
All Design by END websites move onto ongoing support after launch. This ensures there’s a clear point of contact responsible for the site and helps keep everything running smoothly.
The Essential package is the standard level of support, with the option to upgrade if you need more regular updates or faster turnaround.
Support covers small, ongoing updates and general website care, such as content changes, minor layout tweaks, and bug fixes.
Larger changes, new sections, or additional features sit outside ongoing support and are always quoted separately before any work begins.
Turnaround times depend on the type of request, how clear the content is, and your support level.
If content and decisions are ready, updates are often handled quickly. Where feedback involves multiple stakeholders or content is still being finalised, updates may take longer to allow time for review and sign-off. Priority support includes faster scheduling.
Yes. Support runs on a rolling monthly basis, and you can move between packages as your needs change.
This gives you flexibility as your business grows or if your website needs change over time.